Here’s an error a customer of mine received recently when trying to play videos on Netflix. \u00a0The problem persisted in all web browsers installed (Internet Explorer, Firefox, and Chrome). \u00a0A quick search across the internet reveals a solution which works for most people:<\/p>\n
Browse to C:\\ProgramData\\Microsoft\\PlayReady<\/strong> on Vista\/7 machines and\u00a0C:\\Documents and Settings\\All Users\\Application Data\\Microsoft\\PlayReady<\/strong>\u00a0on XP machines. \u00a0Rename the file mspr.hds<\/strong> to something else, such as mspr.hds.old (the file is recreated automatically).<\/p><\/blockquote>\n
Unfortunately, in this case, this solution didn’t work. \u00a0Probing further, I discovered that this problem only began occurring following the installation of a recent Windows Update (KB2636927). \u00a0To correct the issue, I was forced to uninstall Microsoft Silverlight and then reinstall an older version of the plugin until the problem is resolved on this machine. \u00a0I also had to hide <\/em>this particular Windows Update to prevent it from reinstalling automatically!<\/p>\n
Normally this is unadvisable as plugin updates most frequently provide security fixes and enhancements to the user’s machine, but in this case, there seemed to be no other solution.<\/em><\/p><\/blockquote>\n
If you’re experiencing this problem and you’re having trouble locating an older version of Silverlight to use, let me know and I can provide the installer!<\/p>\n","protected":false},"excerpt":{"rendered":"
Here’s an error a customer of mine received recently when trying to play videos on Netflix. \u00a0The problem persisted in all web browsers installed (Internet Explorer, Firefox, and Chrome). \u00a0A quick search across the internet reveals a solution which works … Continue reading