{"id":265,"date":"2014-03-19T08:53:56","date_gmt":"2014-03-19T13:53:56","guid":{"rendered":"http:\/\/triplescomputers.com\/blog\/?p=265"},"modified":"2014-03-19T08:54:12","modified_gmt":"2014-03-19T13:54:12","slug":"solution-dell-laptops-hang-on-rebootshutdown-after-windows-8-1","status":"publish","type":"post","link":"https:\/\/www.triplescomputers.com\/blog\/casestudies\/solution-dell-laptops-hang-on-rebootshutdown-after-windows-8-1\/","title":{"rendered":"SOLUTION: Dell Laptops Hang on Reboot\/Shutdown after Windows 8.1 update"},"content":{"rendered":"

I’ve recently encountered a pretty new issue involving some Dell laptops where the system will simply hang at a black screen, completely blank, when a shutdown or restart is initiated. \u00a0This behavior occurs\u00a0following the installation of the free Windows 8.1 update<\/em>. \u00a0There is no evidence present in the Event Log or anywhere else to indicate what might be to blame, and nothing on the internet that I could find references the issue.<\/p>\n

In my case, I encountered the problem while setting up around 10 Dell Latitude E7240 (Latitude 12 7000 Series) notebook computers for my clients. \u00a0The solution, as it turns out, is pretty simple.<\/p>\n

As usual, it’s a driver which is to blame for the problem. \u00a0I first stumbled across the solution while troubleshooting when I decided to disable the wireless adapters (Wi-Fi and Bluetooth) using the hardware<\/a> wireless switch on the side of the computer before shutting down. \u00a0You’ll notice that while Airplane Mode is on, the system reboots\/shuts down just fine.<\/p>\n

It’s because of the\u00a0Dell Wireless 1601 WiFi\/BT driver that’s preinstalled; for whatever reason, the Bluetooth portion of it is incompatible with Windows 8.1. \u00a0Explicitly disabling Bluetooth also fixes the problem, confirming that this is the source of the issue.<\/p>\n

To correct it once and for all, here’s what you need to do:<\/p>\n

    \n
  1. Download this driver<\/a> from Dell.<\/li>\n
  2. Choose to Extract Without Installing<\/strong>\u00a0<\/em>and specify a location of your choice.<\/li>\n
  3. Wait a few seconds for the confirmation dialog to appear, then click View Folder<\/strong>.<\/em><\/li>\n
  4. Double-click the Install_CD<\/strong> subfolder to open it.<\/li>\n
  5. Run setup.exe<\/strong> and follow the instructions.<\/li>\n
  6. Reboot the computer.<\/li>\n<\/ol>\n

    The problem is solved!<\/p>\n

    I presume this most likely affects all Dell computers running the A01 version of the driver. \u00a0I hope this solution has helped you!<\/p>\n","protected":false},"excerpt":{"rendered":"

    I’ve recently encountered a pretty new issue involving some Dell laptops where the system will simply hang at a black screen, completely blank, when a shutdown or restart is initiated. \u00a0This behavior occurs\u00a0following the installation of the free Windows 8.1 … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,5],"tags":[178,33,179,180,176,175,177],"class_list":["post-265","post","type-post","status-publish","format-standard","hentry","category-casestudies","category-everythingelse","tag-bluetooth","tag-driver","tag-hang","tag-hardware","tag-shutdown","tag-startup","tag-windows-8-1"],"_links":{"self":[{"href":"https:\/\/www.triplescomputers.com\/blog\/wp-json\/wp\/v2\/posts\/265","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.triplescomputers.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.triplescomputers.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.triplescomputers.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.triplescomputers.com\/blog\/wp-json\/wp\/v2\/comments?post=265"}],"version-history":[{"count":0,"href":"https:\/\/www.triplescomputers.com\/blog\/wp-json\/wp\/v2\/posts\/265\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.triplescomputers.com\/blog\/wp-json\/wp\/v2\/media?parent=265"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.triplescomputers.com\/blog\/wp-json\/wp\/v2\/categories?post=265"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.triplescomputers.com\/blog\/wp-json\/wp\/v2\/tags?post=265"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}