{"id":270,"date":"2014-04-04T14:24:36","date_gmt":"2014-04-04T19:24:36","guid":{"rendered":"http:\/\/triplescomputers.com\/blog\/?p=270"},"modified":"2014-08-03T14:42:43","modified_gmt":"2014-08-03T19:42:43","slug":"solution-microsoft-outlook-2013-hangs-at-loading-profile-after-office-update","status":"publish","type":"post","link":"https:\/\/www.triplescomputers.com\/blog\/casestudies\/solution-microsoft-outlook-2013-hangs-at-loading-profile-after-office-update\/","title":{"rendered":"SOLUTION: Microsoft Outlook 2013 hangs at “Loading Profile…” after Office Update"},"content":{"rendered":"

Now here’s an interesting conundrum. \u00a0A recent update to Microsoft Office 2013 that’s being pushed out automatically to clients results in some of them being unable to open Outlook 2013. \u00a0Instead of running normally, the program will hang at the “Loading Profile<\/strong>” stage of launch, as though the profile is corrupt (if you haven’t already checked this, it could actually be the case instead of course). \u00a0A workaround is to open Outlook using the well-known \/safe\u00a0<\/strong>command line switch; but this is merely a workaround (which in turn disables all add-ons), not<\/em> a permanent solution.<\/p>\n

For a much more reasonable resolution, try this instead:<\/p>\n

    \n
  1. Run\u00a0regedit<\/strong>\u00a0(Start<\/strong> > Run<\/strong> >\u00a0type\u00a0regedit <\/strong>and press ENTER<\/strong>)\n
      \n
    1. On Windows 8,\u00a0Win + R<\/strong>; type\u00a0regedit\u00a0<\/strong>and press\u00a0ENTER<\/strong><\/li>\n<\/ol>\n<\/li>\n
    2. Navigate to\u00a0HKEY_CURRENT_USER\\Software\\Microsoft\\Office\\15.0\\Common<\/strong><\/li>\n
    3. Right-click<\/strong>, select New<\/strong> > Key<\/strong>\u00a0and name it\u00a0Graphics<\/strong><\/li>\n
    4. Select the\u00a0Graphics <\/strong>key you just created, right-click<\/strong> in the right panel and choose New<\/strong> > DWORD (32-bit) Value\u00a0<\/strong>and name it\u00a0DisableHardwareAcceleration<\/strong>.<\/li>\n
    5. Double-click the new value and assign it a value of\u00a01<\/strong>.<\/span><\/b><\/li>\n
    6. Close regedit and try opening Outlook again.<\/li>\n<\/ol>\n

      This should fix the problem. \u00a0I first stumbled upon the solution when I realized that opening my TeamViewer Remote Support program while Outlook was loading kicked it into launching, which suggested either a network- or graphics-related cause (as TV affects both of those when launching). \u00a0The original solution listed here came from the Microsoft Office 2013 Issues Blog<\/a>, though the symptoms listed are different from these.<\/p>\n

      Hope this helps! \ud83d\ude42<\/p>\n","protected":false},"excerpt":{"rendered":"

      Now here’s an interesting conundrum. \u00a0A recent update to Microsoft Office 2013 that’s being pushed out automatically to clients results in some of them being unable to open Outlook 2013. \u00a0Instead of running normally, the program will hang at the … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[181,3],"tags":[109,186,182,183,157,165,185,184,8],"class_list":["post-270","post","type-post","status-publish","format-standard","hentry","category-application-troubleshooting","category-casestudies","tag-click2run","tag-graphics-acceleration","tag-office","tag-office-2013","tag-outlook","tag-outlook-2013","tag-outlook-profile","tag-profile","tag-registry"],"_links":{"self":[{"href":"https:\/\/www.triplescomputers.com\/blog\/wp-json\/wp\/v2\/posts\/270","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.triplescomputers.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.triplescomputers.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.triplescomputers.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.triplescomputers.com\/blog\/wp-json\/wp\/v2\/comments?post=270"}],"version-history":[{"count":0,"href":"https:\/\/www.triplescomputers.com\/blog\/wp-json\/wp\/v2\/posts\/270\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.triplescomputers.com\/blog\/wp-json\/wp\/v2\/media?parent=270"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.triplescomputers.com\/blog\/wp-json\/wp\/v2\/categories?post=270"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.triplescomputers.com\/blog\/wp-json\/wp\/v2\/tags?post=270"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}