About Steve

Hi there! I'm Steve S. Schardein, a.k.a. Triple-S Computers.

I'm in my 40s, happily married in Louisville, Kentucky. Over the years, I've been involved in everything from managing gaming industry coverage (for DigitalChumps.com) to reviewing hundreds of laptops for one of the world's largest mobile technology review sites, Notebookcheck (where I served as a Senior Editor at the US branch from 2012 to 2019), as well as PC Perspective (where I was the Laptops Dude). Since graduating college in 2005, however, I've also been the owner and sole technician at my 100% locally-owned IT Consulting/Computer Repair company right here in Louisville, appropriately named Triple-S Computers.

In the Beginning...

It all started in the 1980s. At age eight, when I received my first computer (an Apple IIGS), I sat down and taught myself how to program in BASIC. I was opening and examining PCs by age eleven. And now, I've performed so many computer repair operations in Louisville that it's practically second-nature, and it would only be accurate to describe my work as a passion.

I think what really motivated me to jump into this field commercially is the fact that so many other companies are doing it wrong. Technology consulting (and computer repair along with it) ought to be a fiduciary exercise. My goal shouldn't be to rush through your project as quickly as possible just to collect payment; I should be working to maximize the health and protection of your system—for as long as reasonably possible. Crazy concept, I realize; today, it's seemingly harder than ever to find truly top-tier service in any industry, let alone computer repair.

The Difference

Nearly two decades and more than 6,000 clients later, this things has grown into a serious enterprise. The reason? When you call me, you get me—not some random teenager who was trained over the course of a week with a preset checklist of possible solutions in hand. I am confident you'll be thrilled with the results of my work, even to the point that I depend on that enthusiasm as my sole source of advertising. Referrals by happy customers are the lifeblood of my business, and the message is infectious!

Much of this is born of innate disposition: I'm not a normal human (just ask my wife, haha). I'm a perfectionist, an endless optimizer, a habitual systematizer and iterator, and a tireless worker. While others spend their downtime enjoying TV or social media, my dopamine hits come from tiny optimizations to the processes I perform daily. The thing is—fortunately for my clients—this also extends to my business at Triple-S Computers.

Rarely do I ever follow the norms. Rather, I'm the guy who prefers to evaluate, optimize, and overhaul them. I'm not afraid to propose, invent, blaze new trails, and fearlessly implement. I promised myself when I began as an entrepreneur that not until I retire would I stop innovating and refining. It is this inexhaustible quest for excellence that has led me over the years to develop (and endlessly refine) custom processes, scripts, programs, and even a new state-of-the-art, one-of-a-kind AI-augmented proprietary diagnostics framework—tools that practically no one else anywhere in the industry has (or, often, has even thought about). It's the same reason I've spent tens of thousands of dollars on professional data recovery equipment, training, and software that makes me one of the most capable local data recovery providers.

The bottom line is, no matter what you need, odds are I can help you. And seeing as I've structured my business so that I do not profit from your ordering higher-priced parts, expensive equipment, or pointless software, I have zero incentive to sell you on a more expensive product. I'm only here to help you; you only pay for my services. This is tech service the way it should be done—with a fiduciary mindset, world-class tools, real hobby-like passion, and a lifetime of expertise.

Thanks for choosing me... you'll be glad you did!