On-Site & Remote Computer Repair in Louisville, KY

Remote: $176/hr (per-minute billing, $50 min) • On-site residential: $196/hr • On-site business: $224/hr • On-site min $250

Not everything needs to come to my lab. Whether you're a business with dozens of workstations in need of a security audit, or an individual wrestling with a wireless printer that refuses to cooperate, there's a good chance I can solve it on-site at your location or remotely over the internet—quickly, and the first time.

My customers range from residential clients (roughly 70% of my work) to businesses of all sizes, from a handful of workstations to a few hundred. I'm based near Shelbyville Road and I-265 in the Middletown/Eastwood area, but I travel throughout the Louisville metro regularly. And for remote work, geography doesn't matter at all.

On-site service is billed in 15-minute increments with a $250 minimum. Remote service is billed per minute with a $50 minimum—meaning if I solve your problem in 18 minutes, you pay for 18 minutes. You'll likely be surprised at what I can accomplish in a short period of time. There is no substitute for experience.

Home Network Overhaul & Streaming Setup

• One of my most popular services. Reliable home networking has quietly become as essential as plumbing, electric, and HVAC—and most homes aren't set up for the demands being placed on them. I design and deploy a complete home network solution: a mesh Wi-Fi system that reaches every corner of your property, proper device placement and configuration, and streaming device setup that replaces expensive cable bundles. Most clients find the monthly savings from cutting unnecessary subscriptions pays for the entire service (and equipment) within a few months. I'll also configure smart home devices, network-attached storage, and anything else that connects to your network.
  
  

Business Network & Security Services

• Network troubleshooting and overhauls. I'm CompTIA Network+ and Security+ certified and I've handled networking issues in environments ranging from a handful of devices to multi-site deployments. If your internet is unreliable, your file sharing is broken, or your wireless coverage has gaps, I'll find the root cause and fix it. I don't handle physical cabling installation or Cisco equipment programming—there are specialists for those—but for everything else (routers, switches, access points, mesh systems, NAS devices, VPN configuration, general LAN/WAN troubleshooting), I'm your guy.
  
  
• Remote security auditing. I perform manual security audits of business workstations using forensic-grade tools—the same methodology I use for my Advanced Disinfection service, adapted for proactive assessment rather than incident response. Each machine receives an individual remediation summary documenting every finding, its risk level, and the steps taken to address it. I also apply the same proactive hardening templates I deploy across all client machines: browser security configuration, content filtration, and scam-tool countermeasures via the Triple-S Customer Panel. For incidents involving suspected fraud or compromise, I provide documentation suitable for your bank or law enforcement.
  
  

General On-Site Support

• Hardware installation and setup. Docking stations, monitor stands, multi-display configurations, peripheral installation, workstation deployment—these things seem simple until you're an hour into cable management wondering why nothing is being detected. I do this routinely and I'll have you set up properly in a fraction of the time.
  
  
• Wireless printer troubleshooting. Everyone's favorite headache. The number of variables between your printer and your computer is larger than most people realize, and I can typically resolve what would take you hours in about 15 minutes. I work with all major brands and both wired and wireless configurations.
  
  
• Training and education. I enjoy working with people as much as I enjoy working with technology (I know—shocking for someone in my line of work). Whether you need one-on-one help getting comfortable with a new system, or a group session for your staff on security awareness or a particular workflow, I'm happy to tailor something to your needs.
  
  
• General troubleshooting. I can't possibly list every scenario here, but the short version is: if it involves a computer, a network, or a piece of technology that's not behaving the way it should, call me. And anything I don't handle, I can get you in touch with the right people. I'm not afraid to defer where it's the right move.
  
  

Remote Support: Enterprise-Grade, Zero Compromise

• TeamViewer Corporate. I use TeamViewer Corporate for all remote sessions—fully branded as Triple-S QuickSupport (for one-time sessions) and Triple-S Host Management (for business clients who need persistent, rapid-access support). TeamViewer Corporate is certified to ISO 9001, ISO/IEC 27001, HIPAA/HITECH, TISAX, CSA STAR, SOC 2, SOC 3, and NIST SP 800-53. This level of compliance allows me to service clients in virtually any regulated industry—healthcare, legal, financial services, and beyond.
  
  
• Pre-installed on every client machine. Every machine I service gets a pre-installed (but dormant) remote access shortcut, so you can summon my assistance at any time without downloading anything new. The software does not run in the background and cannot be used to access your machine without your explicit action—your privacy is fully preserved.
  
  
• What can be done remotely? A large majority of my Triple-S Tune-Up procedures, security auditing, disinfection work, configuration changes, software troubleshooting, and general support. Remote isn't as efficient as having the machine in my lab for certain tasks, but it's still far beyond what most providers offer—and the per-minute billing means you only pay for the time I actually spend working.
  
  

Frequently Asked Questions

How does remote support work?
You either run a small one-time app I provide, or launch the pre-installed Triple-S QuickSupport shortcut if I've serviced your machine before. I connect securely through TeamViewer Corporate, you can watch everything I do in real time, and the session ends the moment either of us disconnects. Nothing runs in the background when we're not in a session.

Is remote support secure enough for business use?
Yes. TeamViewer Corporate holds ISO 9001, ISO/IEC 27001, HIPAA/HITECH, TISAX, CSA STAR, SOC 2, SOC 3, and NIST SP 800-53 certifications. I've used it to support clients in healthcare, legal, financial services, and other regulated environments.

What is your on-site service area?
I serve the greater Louisville metro area including Middletown, St. Matthews, Jeffersontown, Fern Creek, Anchorage, Prospect, Crestwood, Eastwood, La Grange, Fisherville, and surrounding communities. I'm based near Shelbyville Road and I-265, so east-end locations are especially convenient, but I regularly travel throughout the metro.

How is remote service billed?
Per minute at $176/hour with a $50 minimum. If I solve your problem in 18 minutes, you pay for 18 minutes. On-site service is billed in 15-minute increments with a $250 minimum ($224/hr for business clients).

What's the difference between on-site and remote service?
Remote is ideal for software troubleshooting, security auditing, configuration changes, and most general support. On-site is necessary when physical access to equipment is required—network hardware installation, workstation setup, hardware replacement, or situations where internet connectivity is the problem. I'll advise you on the best approach for your situation.

Can you set up my entire home network?
Yes. I design and deploy a mesh Wi-Fi system that covers your entire property, configure streaming devices and smart home equipment, and help you eliminate unnecessary subscription costs. Most clients find the savings pay for the service within months. I am a certified eero Pro Installer as well.

Do you handle cabling or Cisco equipment?
No. I don't handle physical cabling installation or Cisco-specific equipment programming. I can refer you to specialists for those. My networking expertise covers consumer and small-business equipment: routers, switches, access points, mesh systems, NAS devices, and general LAN/WAN troubleshooting. I hold CompTIA Network+ and Security+ certifications.

Can you help with a security incident at my business?
Yes. I've led security response operations ranging from single-workstation scam recoveries to multi-site incidents involving hundreds of machines. I can perform remote security auditing using forensic-grade tools, providing per-machine remediation summaries with risk assessments and documentation suitable for banks or law enforcement.

Why should I choose you over a larger company?
I am the only person who touches your systems—no hand-off to a junior tech, no outsourcing, no ticket queue. Several of my competitors quietly send their hardest cases to me. My 6,000+ client base was built entirely through referrals. I hold CompTIA A+, Network+, Security+, CIOS, and CSIS certifications, and I've been doing this for nearly 30 years.

Do you provide same-day service?
I can nearly always respond the same day you call, and many remote issues can be resolved in a single session. For on-site work, same-day scheduling is often possible depending on my existing commitments. I do not rush complex work—thoroughness and lasting results take priority over speed.

Call me today and let's figure out what approach makes the most sense for you: (502) 233-4393