In my clients’ own words
Everything below is quoted word for word from my Google reviews, shortened only where you see an ellipsis, with each reviewer’s first name and last initial. As of October 2026 there were 395 of them, going back to 2010, with a 5.0 average. Nobody was paid or offered anything to write one.
Even the rare one that stops short of five stars reads like this: “Since he didn't serve donuts and hot cocoa, I can't give 5 stars but Steve was a gentleman and a scholar did a fantastic job and made my desktop hum like a new machine.” Noted.
This page is a selection, grouped by the things people mention most. Every review, unedited, is on my Google Business Profile.
Failed drives, deleted photos and an encrypted laptop, several of them already written off by someone else.
“I had an undetectable external hard drive and spoke to 3 different companies that quoted me up to 3k to get my pictures and videos back. Steve was the only local person I could find and he got the job done incredibly fast, got all my data recovered, communicated with me throughout the whole process, and charged me a great and reasonable price.”
“He just helped retrieve pictures of my son’s birth that were accidentally deleted years ago. I had given up all hope of getting them back! Oh yes….. and 23,000 other pictures that were deleted at the same time!”
“This man saved me from losing all of my clients from the past 8 years! … After taking my computer to another local place to be restored, my hope was lost. But thankfully I found Steve and within 1-2 days he had everything backed up for me.”
“I was on a river cruise with a one day stop in Louisville when my encrypted laptop crashed. … He met me at the boat, picked up my laptop, and took it back to recover my hard drive. … My employer told me there was NO WAY the data could be recovered, but Steve did it!”
“He was able to use his advanced equipment to troubleshoot and unlock an SSD that basically went into thermal shutdown mode. You can only unlock this firmware feature with special tools and he was completely honest with me and charged me a very fair price for his time and service. … Believe me, I know a great tech when I meet and speak to one.”
Nobody likes being upsold. These clients noticed they weren’t.
“He doesn't tell you that you need a bunch of different things for your computer … With Steve if you did need something he only charges you what the part cost him. He WILL NOT gouge you at all. I have used Steve's services now for 8 years.”
“Our computer went down in a lightning strike. Needed a new one in a hurry. Steve had great thoughts on what we needed...saved us a lot after finding out our prior desktop was way over bought with capacity/add ons we didn't need.”
“I never felt like he was trying to sell me on something I didn't need and he explained a few things that I was unaware of. … And saved me some yearly subscription money.”
“Steve accurately diagnosed the issue and got a replacement part on the way. … Great communication and transparency through the whole process, with no pressure or upselling.”
“He does exactly what he says he’s going to do when he said he would do it. It’s a pretty simple recipe. But few are able to achieve it.”
Diagnosis is the hard part. It’s also the part I enjoy most.
“He has diagnosed 2 computers for me (that other repair techs have either failed to diagnose or caused more issues) and found me a great deal on a new laptop.”
“I am a retired research scientist and he is the smartest, most competent person I have ever known… he even fixes things that he didn't realize that he fixed, while working on a different problem for me!”
“Steve did an upgrade to Windows 10 and was able to take my Windows 7 system with some old (some very old but IMPORTANT TO ME) software and port it seamlessly into the new operating system. Online "help" was saying it would be very difficult -- if possible at all.”
“Recently after the Windows KB5012170 update causing BitLocker recovery screens and boot issues, I was completely locked out of my computer, Triple-S Computers saved the day!!”
Every service beyond the very basics comes with a multi-page Service Report. People notice.
“Upon picking up my laptop from him, he had written and given to me two 4-page packets explaining everything he fixed, removed, look at, tested etc. in a very organized fashion.”
“The final "cherry on top" was his printout. Anyone can just give you a bill. Steve gives you a physical copy of the work he's done to your specific piece of equipment.”
“He was thorough, dependable, efficient and tenacious in troubleshooting my problems. He kept me informed of everything that he was doing and provided complete descriptive documentation on the work when completed.”
“Steve is a life saver for a computer illiterate like me. He responds quickly, has excellent online diagnostics and explains what he is doing in terms i understand and appreciate.”
“He is helpful without making you feel like an idiot, conscientious about fixes/purchases, and keeps you informed.”
When someone else has been inside your computer, speed and thoroughness both matter.
“My computer was scammed one evening and Steve had it functional beyond its original condition overnight, where others require days to perform.”
“A man claiming to be a Microsoft tech called and offered to update my computer. Then when I refused to sign up for his ongoing service he completely disabled my computer. … He completely restored my computer and it works like new.”
“when I needed my computer cleaned from a scam, Steve was the man for the job! My computer needed to be cleaned and serviced, and Steve did the entire process in two days.”
“I got hacked and my daughter took my computer to him to get it cleaned up. I am older and should have known better - STEVE FIXED EVERYTHING!”
Small offices don’t have an IT department. Some of them have me.
“I run a time sensitive business the world's longest running health & fitness podcast. Our main computer we stream from had an issue and we couldn't get anyone to come help fix it. Steve connected remotely and had us running in 30 minutes and better than before!”
“We have not presented an issue that he could not resolve. I know I can count on him to resolve our issues very quickly. Regardless of how much is on his plate, when we have an urgent issue, he always answers and fits us in.”
“We have worked with Steve since 2017 and he is hands down the best IT/consultant we have ever used! He is professional, can explain what he is doing in layman's terms and is always available. There is no one else we trust with our computer issues/networks/etc.”
“As a small business owner, it is such a relief to not feel like I am all alone in an area of which I have little expertise and even less interest.”
“After retiring from a large corporation and being able to call executive support for everything I needed - I felt lost until I realized Steve with Triple-S Computers could help me with what I needed regarding technical support!!”
Referrals built this business, and a lot of people never left.
“My family and I have used Steve at Triple S computers for almost 20 years. … My family and I have purchased all of our home and business computers from Steve at a greatly reduced rate and with excellent service.”
“I have been dealing with Steve for 14 years. He is fast, efficient and trustworthy!!!!”
“Steve has been my "go to person" for business and personal computers for over 10 years. He never disappoints.”
“I have been working with this company for ten years both business and personal use. … Most of all he's very trustworthy.”
Bought right, set up right, and still running well years later.
“I used Steve's New PC Buying Service and am absolutely thrilled with my purchase. I am not particularly tech savvy, but Steve made the process easy. I am confident that I have a better computer at a much better all in cost than I could have achieved on my own.”
“Within a few days, he helped us purchase a replacement for our desktop computer (at an incredible price), received the shipment, transferred our data, and installed the system...all while educating us on everything from cybersecurity (about which he is an expert) to recent non-fiction books that are excellent reads.”
“Unfortunately, we were not able to salvage the laptop I had, but he got me set up with a new device at a fantastic price point. Here I am on it 3 years later and still loving it!”
“Took our slow laptop into Steve. He diagnosed the issue and fixed very quickly. It now runs faster than any computer we've ever owned (or used).”
“Steve came to our home and installed an eero home wifi system. We have far better connectivity (and speed) than before. He is a wizard!”
Every one of the 395+ reviews is on my Google Business Profile, unedited and in full. If you’d like to find out what the fuss is about, call me at (502) 233-4393. Diagnosis and consultation are free.