Small Business IT in Louisville, KY

Roughly 70% of my work is residential, but businesses have been part of Triple-S since the beginning: offices with a handful of workstations, organizations with a few hundred, and contracted support for groups like the YMCA of Greater Louisville. Some of those relationships go back nearly 20 years. What every one of them gets is the same thing my home clients get: me, personally, on every job. No ticket queue, no rotating technicians, and no junior tech learning on your equipment.

I’m not a managed-service provider, and I don’t sell monthly contracts. You call when you need me, I bill for the time I actually spend, and every piece of hardware I source comes to you at my cost. Nobody has to wonder whose interests I’m serving.

Workstation Fleets, Sourced at Cost and Certified Before They Reach a Desk

When an office needs new computers, I handle the whole thing: requirements, model selection, purchasing, and setup. I standardize on one configuration wherever I can. Identical hardware means identical drivers, identical firmware, and identical behavior, which makes a fleet easier to support and easier to shuffle between desks. When I source the hardware, it’s bought at my cost, typically with a business-class warranty, and every unit gets the same treatment as one of my new PC setups:

• Factory bloat and redundant security suites removed. New machines routinely ship with preloaded security software that pushes Windows’ own protection aside.
• BIOS, firmware, drivers, and Windows brought fully current. Factory images are often months behind; one this summer was 405 days out of date.
• Business-grade security and browser hardening through the Triple-S Customer Panel.
• A full professional hardware diagnostic on every unit, with an S-Ray baseline at intake and again at closeout.
• A Service Report covering every machine: serial numbers, warranty coverage, test results, and anything that differed from unit to unit.

Setup runs $299 per machine, with a volume discount on larger fleets, and the hardware is billed at exactly what I pay.

Recent Fleet Work

Fifteen identical desktops, 720 tests, zero failures. A business client needed fifteen compact, quiet desktops ready to drop onto desks. I sourced HP EliteDesk mini desktops, each with HP’s three-year on-site warranty, and configured all fifteen identically. Straight out of the box, every unit carried HP’s factory security suite and Windows Defender signatures more than 400 days stale. All of it was cleaned up and brought current, and each unit passed all 48 hardware tests: 720 for 720 across the fleet. My setup charge for all fifteen came to $4,035 after the volume discount.

Fourteen off-lease laptops, certified for use overseas. A client needed fourteen off-lease HP EliteBook laptops prepared for use overseas, somewhere I couldn’t pop over and fix anything. Running the same diagnostics across the whole batch made the outliers jump out. One laptop was 315 days behind on Windows updates. Two had clocks drifted roughly seven hours fast, which quietly breaks Windows activation and updates. Four ran far hotter under load than their identical siblings. After cooling service, the hottest unit went from touching the processor’s 100°C ceiling to peaking at 66°C. Final tally: 2,556 test executions across the fleet and zero failures, for $3,766 after the volume discount.

Five desktops, twice the memory, at cost. A salon and spa needed five identical desktops so staff could sit down at any of them and find the same setup. Dell’s factory management suite was eating a large share of the 8 GB they shipped with, and one of its services was crashing right out of the box. I removed the stack and doubled each machine to 16 GB, with the memory billed at my exact cost and nothing added for installing it. Available memory went from roughly 1 GB at intake to between 8.6 and 10 GB. Setup for all five: $1,495.

A pilot unit before a 25-machine rollout. For a larger rollout, I built one machine first as a test case, so the client could choose between a simple local-account setup and pre-provisioning each machine to its Microsoft 365 licenses before I standardized the rest. Every unit carries a three-year Dell ProSupport next-business-day on-site warranty.

When Business Data Is on the Line

Servers fail the same way PCs do, just with more at stake. A manufacturing client’s six-SSD RAID-10 array, the datastore behind its VMware servers, went offline after two drives dropped out of the set about three hours apart. The obvious move, letting the RAID controller rebuild or import the array, can overwrite the very data you’re trying to save. So I imaged every drive instead, rebuilt the array virtually from its own metadata, and recovered every file on the volume intact at the filesystem level. Six drives at $399 each plus a small additional charge came to $2,629. There’s more in-house recovery work on my data recovery page.

Two lessons from that job apply to nearly every office I see. First, RAID isn’t a backup: if your backups live on the same array they protect, one failure takes out both. Second, alerting is the cheapest insurance there is. That array ran on a single failed drive for about three hours before the second one went, and a simple email alert would have turned a disaster into a routine drive swap.

Security Audits, Scam Response, and Incident Documentation

A security audit from me is hands-on work, not an automated scan. I use the same forensic-grade tools as my advanced disinfection service, and every machine gets its own written findings with a risk level for each item. When one office asked whether its PCs were to blame for a fraudulent bank transfer, the audit answered the question (no banking malware on any of the three machines) and closed the doors that were open anyway. If fraud or compromise is involved, you also get documentation suitable for your bank or law enforcement.

Scams aimed at people, not servers, are the bigger risk now. Between late June and late September 2026, 8 of the 56 computers that came through my lab for a tune-up or disinfection had remote-control software their owners hadn’t authorized. For machines that don’t need remote-access tools, my Remote Access Guard, part of the Triple-S Customer Panel, automatically stops the remote-control programs scammers talk people into installing, and it tells the user in plain English what it stopped and why.

Remote Support Built for Regulated Offices

Remote sessions run on TeamViewer Corporate, which is ISO/IEC 27001 certified, SOC 2 audited, and HIPAA/HITECH compliant, among other standards. That lets me support healthcare, legal, and financial offices properly. Business clients who need fast, recurring access use Triple-S Host Management; everyone else gets a one-time session. Remote work is billed by the minute at $176/hr with a $50 minimum, so a quick fix costs what a quick fix should.

Networks, File Shares, and Everything That Connects

Routers, switches, access points, mesh systems, NAS devices, VPNs, mapped network drives, QuickBooks workstations, and the printers everyone loves to hate: I troubleshoot and configure all of it, from a handful of devices up to multi-site environments. For households, see home networking.

Rates

• On-site business service: $224/hr, billed in 15-minute increments, $250 minimum
• Remote support: $176/hr, billed by the minute, $50 minimum
• In-lab work: $148/hr
• New workstation setup: $299 per machine, volume discount on fleets, hardware at cost
• Data recovery: from $249; most advanced single-drive recoveries $399–$499; RAID arrays priced per drive
• Diagnosis and consultation: free

What I Don’t Do

No managed-service contracts or monthly retainers, no physical cabling installation, no Cisco equipment programming, and no board-level component repair. If something falls outside what I do well, I’ll tell you who does it well.

Small Business IT Questions

Do you offer managed-service contracts?

No. I don’t sell monthly retainers. You call when you need me and pay for the time I actually spend, and hardware comes to you at my cost. Business clients who want fast remote access keep Triple-S Host Management installed so I can connect as soon as they need me.

Can you set up a batch of new computers for our office?

Yes. I’ll help you choose a model, buy it at my cost with a business-class warranty, and set up every unit identically, with a full hardware diagnostic on each one before it reaches a desk. Setup is $299 per machine, with a volume discount on larger fleets.

Our server’s RAID array just went offline. What should we do?

Stop before you touch the controller. Don’t rebuild, initialize, or import the array: on a set that has lost more than one drive, those operations can overwrite the data you need. Power the server down and call me at (502) 233-4393. I image every drive before anything else happens, and the array’s own metadata tells me where each drive belongs.

Do you work with businesses outside Louisville?

Remote support works anywhere, and on-site service covers the Louisville metro. My lab is just east of I-265 off Shelbyville Road, so east-end offices are especially convenient.

If your office needs one person who can handle the workstations, the network, the security, and the data, call me at (502) 233-4393. The first conversation costs nothing.