Services :: Advanced Disinfection & Scam Recovery

If your computer has been compromised—whether by malware, a tech-support scammer who connected remotely, ransomware, or something you can't quite identify—you've found the right person. This is one of my deepest areas of expertise, and I've been doing it for nearly 30 years.

I don't just run a scan and hand the machine back. I perform manual, forensic-grade disinfection: identifying and removing every threat by hand, auditing the full attack surface, and then hardening your system against future compromise. Your data stays intact. Your programs stay installed. And when I'm finished, your PC will be faster, cleaner, and more secure than it was before the infection.

The reality of modern threats

The threat landscape has fundamentally shifted. The sophisticated, signature-based malware of the 2000s and early 2010s—rootkits silently patching boot loaders, worms propagating across networks—has largely given way to something far more insidious: social engineering.

Today's attackers don't need to write brilliant code. They need to convince you to let them in. The most common scenario I see in 2025 is this: someone calls pretending to be from Microsoft, your bank, your ISP, or a well-known tech company. They talk you into granting remote access to your PC. Once connected, they install unattended-access tools so they can return at will, and then they go after your money, your credentials, or both.

The tools they install are often completely legitimate software being used for illegitimate purposes. Your antivirus won't flag them. A standard malware scan will miss them entirely. And the damage—compromised accounts, stolen funds, lingering backdoor access—persists long after the call ends.

This is exactly the kind of problem I specialize in solving.

What most techs do (and why it falls short)

Here's what you get from the vast majority of repair shops and services:

• 1.An automated malware scan is run—sometimes an offline scan, sometimes not—to remove whatever threats the scanner happens to detect. This requires no real expertise. The software does the work.
• 2.The tech boots back into Windows, sees that things look okay on the surface, and declares the machine clean.

The problem: scanners are not infallible. They rely on known signatures and behavioral heuristics, and both have blind spots. Legitimate remote-access tools installed by a scammer won't trigger a detection. Browser extensions quietly redirecting your traffic or harvesting credentials often sail right through. Subtle persistence mechanisms—scheduled tasks, modified Group Policy entries, registry-based run keys for otherwise benign software—are invisible to most automated tools.

It's like hiring a home inspector who only checks the front door. The windows are wide open, but nobody looked.

What I do instead

My approach is entirely manual and forensic in nature.

I begin by booting your machine into a proprietary, isolated environment—separate from your installed OS—where I can safely examine your system's health and perform initial analysis without relying on potentially compromised software to report its own status. From there, I work through a methodical process that includes removing all malicious software and unauthorized tools from Windows loading points by hand, personally inspecting every folder and file associated with the threats, auditing services, startup items, scheduled tasks, browser extensions, and Group Policy artifacts for subtle persistence mechanisms, and verifying that system files have not been tampered with.

This isn't a script I run. It's a hands-on, experience-driven process informed by nearly 30 years of doing this work—including my early training in the volunteer malware-removal community alongside the creators of tools that became industry standards. I've personally performed thousands of disinfections to date, ranging from nuisance adware to sophisticated nation-state-adjacent threats.

Been scammed? Here's what I do.

If a scammer connected to your PC remotely—whether through a phone call, a pop-up, or any other deception—the damage goes deeper than most people realize. Even after you hang up, the tools they installed may still be running. They may have set up unattended access to reconnect at any time. They may have accessed your saved passwords, email, or banking sites.

When I handle a scam recovery, here's what happens:

• Every remote-access tool is identified and removed. Not just the obvious ones—I audit for less common tools and services that many techs wouldn't think to look for.
• Unauthorized services and startup entries are eliminated. If the scammer configured anything to persist across reboots, I find it and remove it.
• Your system is audited for evidence of data access or exfiltration. I look for signs that the attacker accessed sensitive files, credentials, or financial information.
• Proactive defenses are applied. My proprietary security templating process silently blocks the tools most commonly used by scammers to infiltrate PCs—so even if they try again, they can't get in. This protection operates transparently in the background and can be adjusted at any time through the Triple-S Customer Panel.
• I provide credential guidance and documentation. You'll know exactly what to change, what to monitor, and what to tell your bank. If law enforcement involvement is appropriate, I'll provide documentation to support that process as well.

This is one of the most common service calls I handle, and I take it seriously. The people affected are rarely careless—these scams are sophisticated, and they target everyone.

Ransomware response

I've personally led ransomware response operations ranging from individual home PCs to large-scale incidents involving hundreds of workstations. In fact, I was interviewed by WAVE 3 News in Louisville as a subject-matter expert on the ransomware threat. Many techs simply give up and reformat when faced with a serious encryption event. I don't. My approach includes containment, assessment of decryption and recovery options, and full system remediation.

Not just disinfection—full security hardening

This is non-negotiable: every disinfection also includes a complete Triple-S Tune-up. That means full system optimization, privacy hardening, driver and firmware updates, and the full suite of proprietary adjustments that make my tune-up work unlike anything else available in the Louisville area. The tune-up isn't an upsell—it's integral to the disinfection process, because many of those optimizations directly patch damage inflicted by threats and reduce the attack surface going forward.

Every machine also receives a full pass through S-Ray™, my proprietary diagnostic intelligence system. S-Ray produces a visual health dashboard covering your hardware condition, system configuration, and—for returning clients—correlations against previous service data to catch emerging trends. The full report is accessible through the Triple-S Customer Panel app, which is also your interface for managing the content filtration, browser hardening, and scam-tool blocking that I apply as part of the service.

And no, none of this involves peddling third-party antivirus subscriptions. I have zero vendor partnerships and make no money from product recommendations. My security work is designed to make your system's built-in protections as effective as possible, supplemented by my own proprietary measures. Just ask any of my 6,000+ clients: you don't need an expensive subscription if the rest of the machine is properly configured.

Why me?

In the early 2000s, I trained within the central hubs of internet security—the volunteer malware-removal forums like GeeksToGo—working alongside creators of tools such as Malwarebytes and Combofix. I spent years reading malware logs line by line, learning to identify threats that no automated tool would catch. That training became the foundation for nearly three decades of professional security work.

In my career at Triple-S Computers, I've personally removed sophisticated advanced persistent threats (APTs) created by groups adjacent to nation-state actors—including TDSS rootkit variants and infections that had spread far beyond their intended targets (TDSS TDL3 rootkit, TDL4/Alureon bootkit; Stuxnet worm; ZeroAccess rootkits; Poweliks fileless malware, to name a few). I've led ransomware response operations of every scale. And today, I handle the full spectrum of modern threats: scam recovery, credential compromise, browser hijacking, adware and PUP infestations, and everything in between.

I hold CompTIA A+, Network+, Security+, CIOS, and CSIS certifications—though I'll be the first to tell you that certifications are a starting point, not a destination. What sets me apart is not a piece of paper; it's nearly 30 years of continuous, hands-on work in this exact field, a client base built entirely by referral, and a perfectionism about my craft that borders on obsessive.

Several of my competitors in the Louisville area quietly outsource their most difficult malware and security cases to me. That should tell you everything you need to know.

When all's said and done...

...your machine will be safer and faster than it's been in years. Your setup will be simple, clean, and effective. And you won't be calling me very often—because you won't have to.

No one handles these things the way I do. I'm a perfectionist, and that will be obvious once I'm finished working with you. If you've been referred to me, you've probably already heard all about it. If not, just know: once you've hired me once, you'll wonder where I've been all this time.

Call me now and let's get it fixed: (502) 233-4393

Frequently asked questions

Do you reformat the computer to remove malware?
No. Reformatting is a last resort that destroys your data, your settings, and your installed programs. My approach is manual, surgical removal—I eliminate the threats while preserving everything else. In thousands of disinfections over nearly 30 years, I have very rarely needed to reformat a machine.

A scammer connected to my PC. Can you help?
Yes—this is one of my most common service calls. I remove every tool the scammer installed, audit your system for damage, apply proactive defenses that block future scam-tool connections, and provide credential guidance and documentation for your bank or law enforcement.

Can you handle ransomware?
Yes. I've led ransomware response operations from single PCs to incidents involving hundreds of workstations. I was interviewed by WAVE 3 News as a subject-matter expert on the topic.

What's included beyond just removing the malware?
Every disinfection includes a complete Triple-S Tune-up (full optimization, privacy hardening, driver updates), S-Ray™ diagnostic analysis, proactive security templating via the Customer Panel, and a multi-page forensic-style Service Report documenting every change.

What is S-Ray™?
S-Ray is my proprietary diagnostic intelligence system. It produces a visual health dashboard covering hardware condition, system configuration, and per-machine service history. For returning clients, it can correlate current findings against previous data to identify emerging issues early.

Do you sell antivirus software?
No. Zero vendor partnerships, zero profit from product recommendations. I configure your system's built-in security to be as effective as possible and supplement it with my own proprietary measures. No subscription needed.

How long does this take?
Most disinfections are completed within one to three business days. I don't rush this work—thoroughness is the entire point. I can nearly always respond the same day you call, but the work itself is given the time it deserves.

Can this be done remotely?
Some disinfection and security auditing work can be performed remotely. However, the most thorough service—particularly when offline boot-environment analysis is needed—requires physical access. I'll advise you on the best approach for your situation.

Why should I trust you over a bigger company?
I am the only person who touches your machine. Several of my competitors quietly outsource their hardest security cases to me. My 6,000+ client base was built entirely through referrals. And I provide a detailed, multi-page report documenting every single thing I did—no other provider in Louisville does that.