Services :: Computer Repair in J-Town

J-Town is where I grew up. Monticello Place, specifically—I probably rode bikes through half the yards in that neighborhood during the ’90s, and I owe a few apologies for that. My family still comes back regularly for birthday dinners at El Nopal in downtown Jeffersontown, and I work for plenty of businesses and residents here. So when I say I know J-Town, I’m not just drawing a circle on a map. My lab is about 15 minutes north in Middletown, at 800 Fossil Creek Ct., just outside I-265 off Shelbyville Road.

I Grew Up on These Streets

There’s a difference between a tech company that adds “Jeffersontown” to their service list and someone who actually grew up here, went to school here, and still eats here with their family. I know how the neighborhoods connect. I know the difference between the older homes south of Taylorsville Road and the developments north of it. I know every back route from Watterson Trail home without looking at a map, because I drove it for years before I ever started a business. That local knowledge is the kind of thing you can’t fake on a website, and it’s a big reason my J-Town clients keep coming back.

Jeffersontown Is a City, Not Just a Suburb

Bluegrass Park alone houses roughly 850 businesses and over 30,000 employees, which means J-Town has a huge working population that depends on reliable technology every single day. I've worked for tons of businesses in this area for a very long time—from one of the biggest construction companies in Louisville (purchasing, testing, and configuring literally hundreds of new PCs and doing support for 150+ teammates) to irrigation and foodservice companies. These are not brief relationships; most of them have been clients for over a decade now. And, of course, I work for tons of residential clients here as well; I see everything from basic family desktops to business-class workstations to custom-built gaming rigs, and I’m equipped to handle all of it.

From Home Offices to the Commerce Park

My J-Town clients split pretty evenly between residential and business. On the residential side, it’s typically tune-ups for machines that have gotten sluggish over time, malware removal after someone clicked the wrong link, data recovery from a drive that’s starting to click, or new PC purchases where I help pick the right machine, order it at cost, strip the bloatware, and set everything up properly before handing it over.

On the business side, the work tends to be more varied: workstation deployments for growing offices, ongoing maintenance agreements, network troubleshooting, recovering critical data from a failed server drive, or cleaning up after a security incident. I work with small offices where I’m the entire IT department and larger operations where I fill gaps their internal team can’t cover. In every case, I handle the work myself—no employees, no subcontractors, no middlemen.

How I Work Through a Problem

I don’t guess. Every job starts with a diagnostic that actually identifies the root cause before I touch anything else. If it’s a performance issue, I’m profiling boot paths, checking driver and firmware versions, measuring storage health, and auditing what’s running in the background. If it’s an infection, I’m tracing it with forensic tools like FRST, removing it surgically, and then hardening the system so it doesn’t come back. If it’s a dying drive, I image it with professional hardware—DeepSpar Disk Imager, MRT Ultra, UFS Explorer—before attempting any recovery.

When I’m done, you get a detailed Service Report: multiple pages covering exactly what I found, what I did, and what I recommend going forward. Not a receipt with a one-liner. A document you can reference months later if something comes up.

The Drive to My Lab

From downtown J-Town, head north on Taylorsville Road or Watterson Trail via Blankenbaker to Shelbyville Road, then go east past the Gene Snyder—my lab is about three minutes past the I-265 exit on the right, across from Lake Forest. If you’d rather take the highway, hop on I-265 north to Exit 27 (Shelbyville Road) and head east. Either way, it’s about 15 minutes and avoids the Watterson entirely. If transporting the machine is a problem, I offer on-site service for networking, multi-device setups, and situations where bringing the computer to me just doesn’t make sense.

Scope and Honesty

I don’t do board-level soldering, motherboard swaps, cleanroom drive work, MacBook hardware repairs, or phone and tablet service. If your situation calls for one of those, I’ll tell you so directly and point you toward someone reputable who can help. There’s no value in me pretending to offer something I can’t deliver well. For everything from a slow laptop to a crashing desktop to a full business workstation rollout, I handle it personally, start to finish.

I also don’t promise same-day completion. I nearly always respond the same day—and I can usually pick up or meet the same day too—but the work itself takes the time it takes. Rushing a tune-up or a disinfection means cutting corners, and that’s the opposite of what I’m about. My business is built on doing the job right, documenting it thoroughly, and making sure the fix actually holds.

Let’s Talk

If you’re in J-Town and you want a tech who grew up here, owns professional-grade equipment, and will give you a straight answer about what your computer actually needs, call me at (502) 233-4393. No charge for an initial conversation. I’ll tell you what I think is going on, what it would cost to fix, and whether it’s even worth fixing—and you can decide from there.